CLAIMS & RETURNS
Any claims against packages or merchandise MUST be made within 72 hours of the customer's receiving the order. Please take several photos of the outside of the box and any damaged materials. Keep the original packaging for possible inspection.
You may return your entirely unopened, unused & undamaged product for any reason within 30 days of receipt of your original order for a store credit or refund. Shipping and handling charges are not refundable.
To return your ArtGlassSupplies.com product, please follow these steps:
You are responsible for all return shipping charges. You assume the risk of loss or damage to the products while in transit to us. We recommend that you use a trackable shipping method for your protection. If the product is damaged or accessories originally included in your purchase are missing, we reserve the right to either refuse the return or to charge for any damage to the product and for any missing parts.
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